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I. General
1.1 General Terms of Use

Please read these terms and conditions of use carefully, as they govern the use of this website. Any person who enters our website or any of its dependencies (hereinafter referred to as "imprimir") implicitly accepts the general terms and conditions of use. If you do not agree with the following terms, we recommend that you notify us of the situation by email at [email protected] and that you do not use this website. This website contains graphics, photographs, images, document examples, custom illustrations, texts, fonts, music, software tools, and other types of information (hereinafter referred to as "content") that are the property of 360imprimir.

The company reserves the right to modify or edit the website, including its content and services, at any time and without prior notice. To ensure a greater understanding of your rights and obligations as a user, it is advisable to consult these terms and conditions each time you access our website.

360imprimir cannot guarantee that:
  • Creations will always be unique and dissimilar, and/or will not be used by others.
  • Any design created through our content creation tools does not infringe upon any third-party rights and/or any registered trademark.

The user assumes responsibility for the use of this website in accordance with these terms and conditions and in compliance with current Mexican legislation, particularly with regard to e-commerce regulations. The user agrees not to use this website to create material that is offensive, illegal, harmful, or any other type of action that violates the rights of other individuals or companies.

360imprimir reserves the right to terminate services for any user who violates the imposed terms and conditions. It is the user's sole responsibility to obtain the necessary authorization for the use of their texts, images, or material registered by third parties. The user guarantees that they have obtained the authorization and the right of use to request the production of these orders from us.

1.2. User Conduct
By beginning to use our Website, the User agrees to:
  1. Not upload, download, publish, email, or otherwise transmit content:
    1. illegal or pornographic, that incites hatred and sexual exploitation of minors, that encourages dangerous practices that could cause physical, mental or moral harm to children, that are objectionable in racial, social, political, legal, moral, religious terms, or otherwise objectionable and offensive to the rights of third parties, including, without limitation, privacy and intellectual property rights;
    2. that may violate and infringe any trademark, trade secret, copyright, or rights of any person. The User may only contribute their own works, that is, original works. This means that the User may not use images of celebrities, corporate products, texts, or graphic representations that have been extracted from a particular Web Page without the written authorization of the owner. The user may not create a "new" image or "new" slogan with elements that have been created by third parties;
    3. that constitutes a criminal or illegal offense, that violates the rights of any person, or any national or international law or regulation;
    4. that involves the transfer of advertising or promotional elements that have not been requested or authorized;
    5. whose information is false or may cause errors;
    6. or any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any software, hardware or telecommunications equipment;
  2. Not impersonate any individual or legal entity, or misrepresent the User's affiliation with a person or legal entity;
  3. Not misuse the Website or any services associated with or accessible through our Website, nor compromise their security.
  4. Not falsify or attempt to access non-public areas of this website. Any User who improperly accesses these areas of the website without authorization and permission may be subject to legal action.
  5. Not transfer your 360imprimir user account to another person without prior written authorization and notification from 360imprimir.
  6. Not copy, edit, or grant rights to the Website’s content, services, tools, or 360imprimir's trademarks and copyrights.
  7. Not capture or collect information about Users, such as email addresses, telephone numbers, etc., without their explicit consent.

The User acknowledges that 360imprimir does not conduct any prior analysis of the content sent to us by the User. Upon placing an order, the User agrees that 360imprimir may review their content to ensure compliance with the rules, regulations, terms, and conditions of this agreement. 360imprimir is not responsible for any content submitted to its Website by any User, or any opinion or advice expressed therein. The 360imprimir team reserves the right to reject and/or remove, without any notice, content that violates this agreement or that we deem objectionable in any way. Therefore, the 360imprimir User agrees to assume all risks related to the use of all their content.

The User agrees to be responsible for the creation and collection of their content and assumes said responsibility. The production of any product that displays Customer content does not indicate that we approve of said content, nor that the content complies with all applicable laws, or that the User is free from any liability or damages arising from its use.

The User agrees that 360imprimir may store or save the content, as well as publish it if it deems it legal and obligatory, or if, in the opinion of 360imprimir, such storage or disclosure is necessary.

The User agrees that they are responsible for all actions performed under their customer account. 360imprimir assumes no responsibility and cannot be held liable for content uploaded by the User or third parties. This translates into 360imprimir being unable to assume responsibility or be held liable for errors, defamation, slander, falsifications, obscenities, pornography, or blasphemy that the User or others may encounter. The User agrees to waive all claims against 360imprimir for losses, damages, or injuries related to communications, content, or materials on the Website. The User also agrees to indemnify 360imprimir for claims and expenses (including reasonable attorneys' fees) based on or arising from the User's violation of any of the provisions in this agreement.

1.2.1 Limited Use of Copyrighted Materials

It is important to emphasize that the client is solely responsible for the content they enter, for the content they create in the product editor available on the 360imprimir website, and for the content requested for use in the "design replica" and "custom design" services. That is, the client ensures the rights to images, graphics, fonts, texts, and other materials incorporated into the products. When entering a design, when using the product editor, trademarks, service marks, or any other material protected by third-party copyrights in the products, it is the client's responsability to have the proper authorizations from the owners. The client guarantees that the products do not infringe any third-party rights, including copyright, trademarks, publicity or privacy rights, and that they will not defame any third party. The client guarantees that they have the necessary rights or authorizations to incorporate third-party materials into their products, including third-party materials available through a third-party design service. The client guarantees that they have all the necessary authorizations, permits, and rights to place an order through this website and authorizes 360imprimir to produce the products on their behalf. The client grants 360imprimir the right to copy, modify, create derivative works, and vectorize any content entered by the client in order to fulfill the order. In addition to that, the client guarantees to have sufficient rights to allow 360imprimir to copy, modify, create derivative works, and vectorize any content uploaded with the aim of fulfilling the order.

1.3. Exclusivity Rights

The User agrees that the content found on the 360imprimir website, created by its advertisers or by third parties, is protected by trademarks, patents, copyrights, laws, and other proprietary rights. The User does not have the right to use or distribute any content received through the 360imprimir website without the permission of the company or the content owner.

The Website and any software made available to you or used in connection with the 360imprimir Website contain proprietary and confidential information that is protected by intellectual property laws and other laws.

Subject to the User's compliance with the terms and conditions of this agreement, 360imprimir offers you a non-exclusive and non-transferable license to use the software solely as necessary to use this Website, and is based on the User's commitment not to modify, rent, assign, loan, sell, distribute or create derivative works based on the Website or the software, in whole or in part.

360imprimir grants the User a non-exclusive, limited license to use the content and tools, such as product images and photographs, for the purpose of promoting and disseminating the Website, provided that the User always includes an appropriate reference to the author of said content and a link to the 360imprimir Website. We reserve the right to terminate this license at any time.

1.4. Copyright Policy

The differentiating characteristics, product images, and trademarks of 360imprimir may not be used in any product or service that does not belong to the company, in such a way that it causes confusion or bewilderment among customers, or that in any way may discredit the reputation of 360imprimir. All other trademarks that do not belong to 360imprimir and that appear on this web page are the property of their respective authors, who may or may not be affiliated with 360imprimir, be connected or not with 360imprimir, or be sponsored or not by 360imprimir.

This website and all of its content are the property of 360imprimir, which holds the respective copyrights or owns the parties that have granted permission to 360imprimir to use said property.

It is explicitly prohibited to retain, copy, distribute, disclose, or use the content, except as stipulated in these terms and conditions of use. Therefore, we reserve the right to add, delete, or modify part(s) of the content at any time and without prior notice.

1.4.1. Intellectual Property Policy

The intellectual property rights belonging to 360imprimir are created when a specific idea becomes tangible. This may be a trademark, a patent, or any other type of invention, and can be legally purchased. 360imprimir respects the intellectual property rights of third parties. 360imprimir may terminate the accounts of Users who infringe upon the copyrights or other intellectual property rights of third parties.

If the User believes that their content has been copied in a way that constitutes copyright and/or trademark infringement, please notify 360imprimir and provide the following information (the “Notification”):

  1. An electronic or physical signature of the person authorized to act on behalf of the copyright/trademark owner;
  2. A description of the copyrighted work and/or trademark claimed to have been infringed;
  3. The User's address, telephone number, and email address;
  4. A statement from the User indicating that, in their opinion and in good faith, the use has not been authorized by the copyright/trademark holder, its agent, or the law;
  5. A statement by the User, affirming that the information included in the aforementioned notification is accurate and that the User is authorized to act on behalf of the copyright/trademark owner in question.

Even within this scope and with adaptation to our Print on Demand (POD) service, it is the company's policy to terminate the privileges of any User who repeatedly infringes copyright. This can be done through immediate communication to 360imprimir by the copyright holder or a legal representative. However, if a User believes that their work has been copied, published, or used in a book in a manner that constitutes copyright infringement, they should provide the information outlined in our intellectual property policy to 360imprimir.

This procedure is intended solely for notifying 360imprimir of the existence of any infringement of the User's copyright or trademark. You may contact us at the following address: [email protected].

II. Security
At 360imprimir, we employ various physical, electronic, and procedural security measures to protect your privacy and safeguard your data and personal information.
2.1. User Account, Password, and Security

Whenever you create an account on our website (360imprimir), you will be asked to choose a password to guarantee the protection of your personal data, and you will also be asked to enter an email address.

The User will be solely responsible for maintaining the confidentiality of their password and user account, and also for all acts performed through the use of the password or user account. If you wish to change your password, you may do so as many times as you wish by following the instructions in your personal area.

The User agrees to:
  1. Notify us of any unauthorized use of the user account or any other security breach that you verify as such;
  2. Certify that you close your account at the end of each session.

360imprimir shall not be held responsible for losses or damages caused by the User's failure to comply with this clause.

2.2. Privacy Policy

360imprimir is a registered trademark under which the commercial company BIZAY, SA. operates, with headquarters at 2ᵃ Cda. Concepción Beistegui 6 - piso 3, Narvarte Poniente, Benito Juárez, CP - 03020 Ciudad de México, CDMX, Mexico.

At 360imprimir we respect the privacy and intimacy of users and we are aware of how important it is to have them. Therefore, we want to thank you for the trust placed in us. With this in mind, we have created the privacy protection policy to ensure and confirm to the User what information we collect and how we use it, and it is also applicable to all our customers and visitors, whether current or former. Therefore, by visiting and/or using our website, you implicitly accept the privacy protection policy.

In this policy, you will see explained all the conditions in which the personal information that you have provided to us is treated. If you are a visitor, the information requested from you will be treated in accordance with the privacy policy available in our company and will not be shared with third parties, except in the cases provided for in this privacy policy.

By accessing our website, the User accepts the storage, dissemination, and use of their data in accordance with the provisions of this privacy protection policy and accepts the terms and conditions thereof.

This privacy policy does not apply to your personal information when it becomes visible to others due to the provision of personal information that is published when using certain features that our website offers, such as posting a comment or message on the website. So, if the User's comment or message contains personal data and is published by them on a page that is publicly accessible, their data may be recorded by others and, as a result, the User may receive unsolicited messages from third parties. The content or data that the User uploads to our website and that is visible to others is not considered personal data subject to this privacy protection policy and is subject to the privacy policies of third parties. The user should always be careful when publishing this data.

360imprimir may improve and modify this privacy protection policy by disclosing the corrected version on its website. It is recommended that Users view the new version of the privacy protection policy periodically in order to become aware of the changes.

2.2.1. Protection of User Data

When the User makes a request or accesses their customer account information, we have security measures that are accepted to protect all the data we collect about the Users.

It should be noted that the user's data in their 360imprimir account is protected by a password, in order to ensure their privacy and security. The User must take steps to protect the confidentiality of the password they choose to avoid unauthorized access to their password and their computer.

The User can choose not to provide all the information requested by 360imprimir, but this may result in the disabling of certain features of our website, which are only accessible to users who have provided all their information and which are necessary for:

  • Registering as a member;
  • Participating in a contest, promotion, survey, or sweepstakes;
  • Submitting a question;
  • Performing other operations on our website.

360imprimir takes the protection of the User's privacy very seriously, but neither promises nor should the User expect that their personal data or private messages will always remain private. While 360imprimir has precautions that meet industry standards to protect the User's personal data, it cannot guarantee 100% total security.

2.2.2. Use of User Data

We collect the User's personal information to:

  • Enable the user to enjoy the features and functionalities of the website;
  • Fulfill all orders for products and services placed by the User;
  • Pay the returns obtained with our company, 360imprimir (commissioning model);
  • Communicate with the User to inform them about the status of their orders and about other requests for information about our products and services;
  • Send information about our products and services;
  • Internal commercial purposes of 360imprimir, such as data analysis, audits, etc.;
  • Help create more relevant content;
  • Inform the User about the results of sweepstakes, contests, and other promotions.

At 360imprimir we communicate with the customer via email to send warning messages or simply to notify them about their order.

When the User purchases a product from us on the web, the company may use their email or other personal data to send advertising messages and notifications. You can unsubscribe from our communications by clicking on the unsubscribe link in the footer of all emails sent by 360imprimir.

If the User of our 360imprimir website sends a product to a friend or recommends a friend to our website or promotions, we will use their email to send the message that the User has requested. The email of the User's friend will be used only for this purpose, unless otherwise permitted.

In order to know how users use the page and to improve our products, we will use non-identifiable personal data to monitor the use and performance of the website.

2.2.3. Disclosure of Collected Data to Third Parties

As a general rule, we do not share the personal data of Users with other persons or companies that are not affiliated without the prior approval of the User. However, we do provide data to agents and service providers for specific purposes, such as:

  • Fulfillment of orders and processing of credit card transactions;
  • Offering certain products and services;
  • Providing customer support services;
  • Managing information on our behalf;
  • Improving the features and functionalities of the website.

In these cases, we require that these persons agree to use the data only for the purposes for which it is provided and in accordance with our privacy protection policy. Our partners are obligated to respect the privacy policy of 360imprimir.

If the User registers for a promotion or sweepstakes or a service that we provide in conjunction with a third party, we may provide them with data, provided that the user duly authorizes it.

360imprimir provides its vendors with the name and city/province/country of residence of customers who have purchased products from that vendor. 360imprimir may also disclose User data (including the User's name, address, telephone number, and account activity) whenever such disclosure is necessary to:

  • Comply with the law;
  • Comply with mandates, court orders, investigations by authorities, or other judicial acts;
  • Enforce the terms of any of our user or license agreements;
  • Investigate or respond to complaints of fraud, intellectual property infringement, or other illegal activities;
  • Conduct investigations of fraud or similar allegations;
  • Protect the rights, property, or safety of 360imprimir and our Users or third parties;
  • Protect the operations of 360imprimir;
  • Allow 360imprimir to take available protective measures or limit the damages that the company may suffer.

The User may have access to third-party websites directly from our website. However, this privacy protection policy does not apply when the User accesses other websites. 360imprimir cannot control how others use the personal data that the User discloses to them, so the User should carefully read the privacy protection policy of the website before using it or disclosing their personal data to the corresponding provider.

2.2.4. Rectify, Delete, and Update User Data

Most of the User's data can be modified whenever the user wishes in the section of the website created for that purpose.

If the User has questions about the type of data that is requested or wants to obtain a copy of this data, they should contact us via email at [email protected]. After receiving all the User's identification documents, we will provide the data and the User may request the deletion or alteration of all or any of the data.

Unless otherwise indicated, the current privacy protection policy of 360imprimir applies to all information we have about the User and their account.

2.2.5. Spam

What is SPAM?
Spam means an unsolicited, massive, or indiscriminate message that is usually sent in a commercial environment.
It should be emphasized that 360imprimir has zero tolerance for the spam policy.

Automatic spam filter
360imprimir's automatic messaging systems review all emails and messages they receive and filter all messages that may be identified as spam.

Problems with the spam filter
No message filtering system is 100% accurate, over time legitimate messages may be filtered by the system.
If you believe this is happening with the messages you send, please send your message named with another subject.
If you want to reduce the risk that your message may be filtered by spam, send it in text only (for example, in HTML), removing any attachments and ensuring that your message is checked for malware before being sent.

Spam
360imprimir provides a tool that allows its users to send emails and private messages. Users should not use tools to send unrelated, massive, or indiscriminate messages or even for commercial purposes. All terms and conditions on the use of this tool are present in this document.

Receiving unwanted messages from 360imprimir
In the event that you receive a message from 360imprimir sent by our system and that you consider it to be spam, please contact us using the details presented below so that the situation can be resolved.

Alterations to the anti-spam policy
If there are alterations in the anti-spam policy, 360imprimir must update the new version on this website at any time.
If you have any questions about the anti-spam policy, please contact us using the details below.

2.3. Information Collected

In this section of our privacy policy, 360imprimir describes the type of information that is stored by us. All users have the right not to provide information, although, by not providing it, they may incur limitations of use in some of the applications of our website, which have already been mentioned in the "Protection of User Data" point of our privacy protection policy.

Information that is automatically collected by 360imprimir:

Whenever you visit our website, we will automatically store information related to your transactions and the use of the website. For example, we automatically obtain your IP address, but only and exclusively for internal use by our company, so that we can identify problems with our server and the website.

We will also store data relating to your activity on our website, such as the type of browser you use and the frequency of your clicks (clickstream).

In the event that the User is a registered customer of 360imprimir or in the event that the customer uses the product editor, this data that is stored automatically will be added to their personal information.

The purpose of storing this information is the need to conduct internal surveys to know the interests and preferences of our users, with the purpose of understanding their needs and priorities, in order to improve our services. We may also use this information to communicate platform updates, promotions, discounts, and anything that is considered of interest to the customer.

Information that is automatically provided by the User:

The user can provide their personal data when:

  • Registers an account at 360imprimir;
  • Uses our product editor;
  • Orders products or has gift vouchers;
  • Requests customer service or makes other types of communication;
  • Participates in sweepstakes or contests;
  • Registers to receive or receives special offers;
  • Registers to receive newsletters, email alerts, and special offers;
  • Performs surveys;
  • Fills out the 360imprimir representative agreement;
  • Fills out our brochures to attract new customers;
  • Other situations in which Users provide their personal data to 360imprimir freely and spontaneously.

The data may include the personal name, company name, email, telephone number, website, billing address, shipping address, and credit card number, or any other information provided in the registration form or in the product editor. The User may also provide us with this data about other people, including their emails and telephone numbers, if what they intend is to send a product to a friend, direct them to our website or to our promotions, or buy a product by entering the data of a friend.

Information about your transactions at 360imprimir:

We also collect information about your orders and the history of your purchases and payments.

Use and exchange of information:

360imprimir uses the information collected about the user to maintain, improve the management of its website, carry out its commercial activity, provide products and services that the User requests, manage the User's account, provide information about products and services that may be of interest to them, customizing their online experience.

To carry out certain functions of our business, such as sending orders, we turn to other companies that provide services on our behalf. So, 360imprimir may need to disclose some personal data of the User to these companies to ensure the effectiveness of the entire process.

In addition, we may share information that we collect with other companies with whom we have commercial relationships. There is still the possibility of disclosing some personal information on other occasions, provided that it is required or permitted by law.

2.4. Cookies and Similar Files

Our website uses cookies and other similar files to improve the quality of our website and the services offered to the User. A cookie is a small text file that a website sends to the User's computer, allowing the website to store information that specifically identifies each of our users.

With the transfer of these cookies, 360imprimir confers on the User a unique customer code and a history locator. 360imprimir cookies do not collect or store personally identifiable data. In the opposite sense, the cookie stores a "token" that specifically identifies a User at a given moment. The "token" is added to the User's information stored in our secure databases. The cookie helps us remember your past activities by saving your account data, allowing us to present you with certain elements that are on our website and special offers based on your interests and preferences.

The User can delete cookies and configure their browser to reject all cookies or to receive a message whenever a cookie is sent. If the User reconfigures their browser, they may lose access to some features of our website and lose the opportunity to benefit from all the features of our site.

This privacy protection policy covers the use of cookies and similar files by 360imprimir but does not cover the use of cookies or similar files by other firms or websites, even if they are connected to our page. 360imprimir has no control over the cookies and action codes used by other firms. 360imprimir also does not receive personal information collected by these firms when they use action codes and cookies, nor does it share personal information with these companies that may identify the User, such as their name, telephone number, or address, with the exception of the cases already stated in this privacy protection policy.

III. Warranties 360imprimir
3.1 Contract Termination with 360imprimir

The User agrees that 360imprimir may, at its sole discretion, terminate this agreement, including, without limitation, canceling their password, their account (or any part thereof), or their use of the website. They also agree that, with or without justification, 360imprimir may withdraw and remove any content with which the User has contributed to our website.

360imprimir may also, at its sole discretion and at any time, discontinue the Website, or any part thereof, with or without notice. The User agrees and acknowledges that any termination of their access to the Website under any provision of this Agreement may be effected without prior notice, and acknowledges and agrees that 360imprimir may, with immediate effect, deactivate or delete their account and all related files and information contained in their account and/or prohibit any further access to such files on our site.

The User hereby agrees that 360imprimir shall not be liable to the User or any third party for canceling customer access to the website. Should the User object to the terms and conditions of the agreement, or should they be dissatisfied with the website in any way, the User's sole recourse is to immediately discontinue use of the Website and/or request cancellation of their account. To do so, the User must send an email with the request to [email protected].

The termination of this agreement shall not affect the respective rights and obligations of the parties (including, without limitation, payment obligations) arising prior to the date of termination.

3.2 Indemnification

The User agrees to defend, indemnify, and hold harmless 360imprimir from and against any and all suits, losses, liabilities, costs, and expenses, including, without limitation, reasonable attorneys' and experts' fees and litigation expenses, arising out of or based upon:

  • Content that the User submits, posts, or transmits through the Website;
  • User's Use of the Website;
  • The User's connection to the website;
  • User's Breach of Contract
  • Infringement of third-party rights by the User.
3.3. Warranty Disclaimer

The User's risk in using this website will be assumed exclusively by them. This website and the information, services, products, programs, and materials available on it are provided "as is" and "as available."

The website and all its content are provided without any warranties, either express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose or non-infringement of rights. This context includes:

All warranties of title or implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights, without limitation;

360imprimir does not issue any type of guarantee.

  • That the website or its contents will meet the User's needs;
  • That the website or the service will be continuous, timely, secure, or error-free;
  • That the quality of any products, services, information, or other material purchased or obtained by the User through our website will meet their expectations;
  • That existing defects will be corrected;
  • Regarding the unauthorized access to or use of our servers, secure servers, and/or personal and/or financial information stored therein;
  • Regarding any errors, viruses, or similar issues that may be transmitted by or through our services or by any third party;
  • References and links to products or services of independent companies may appear on the website. Such references and links are provided without warranties of any kind, either express or implied.

The User agrees that 360imprimir shall have no liability for any damages suffered by the User in connection with the website or any content on the site. The User expressly agrees that the risk of using this website, including all content, data, or software distributed by the website or downloaded or accessed therein, or through it, shall be entirely assumed by the User. The User understands and agrees that they assume all responsibility for any damages caused.

3.4. Limitation of Liability

Neither 360imprimir nor its corporate officers, employees, administrators, agents, suppliers, or any other party involved in the creation, production, transmission, or distribution of 360imprimir services (or related services) shall be held liable under any circumstances, including, but not limited to, negligence, for direct or indirect losses or damages. The foregoing includes, without limitation, compensation for loss of profits, accounts, use, data, or other intangible losses (even if 360imprimir has been informed of the possibility of such indemnification obligations) as a result of:

  • The use of, or the inability to use, the website;
  • The cost of acquiring replacement goods and services for the purchased or obtained goods, data, information, or services, or for messages received, or even for transactions carried out through the website itself;
  • Unauthorized access to or alteration of the User's transmissions or data.
  • Statements or conduct of third parties on the website; or,
  • Any other matter pertaining to the website.

The User expressly acknowledges that 360imprimir will not be liable for defamatory, offensive, or illegal content or conduct of any third party and that the risk of injury or damage resulting from such conduct will be fully assumed by the User.

3.5. Promotional Campaigns

Active promotional campaigns cannot be combined; the highest discount will be applied.

Abusive use of the website intended for the user to obtain undue economic benefits (promotions, discounts, or others) constitutes a crime of fraud, legitimizing 360imprimir to cancel the user's account, cancel any economic or other benefit that the user has illegally accessed, sue the user criminally or civilly, and demand compensation for property and moral damages.

Promotional offers or campaigns disclosed are valid only for the time they are displayed on the website. 360imprimir reserves the right to cancel promotional campaigns or actions, or to suspend them for the time it deems necessary, without prior notice to the Customer.

3.5.1. Free Shipping Campaign

The "Free Shipping" campaign consists of a refund of the shipping cost to your 360imprimir customer account.

The campaign is activated with the first purchase by selecting any shipping option. The amount credited to your 360imprimir customer account will be the value corresponding to the most economical shipping method.

The shipping fee is automatically refunded to your 360imprimir customer account once we confirm that payment has been processed. The refunded amount will be visible in the "My Account" section under "Everyone Wins."

This value may be used within the following 89 days. To use it, simply click on "Use Credit" in step 3 of the shopping cart, before completing the purchase. If the customer does not use the balance within the indicated period, the money cannot be recovered because the usage period will have expired, and 360imprimir will not be responsible.

The campaign will be available again for any purchase 90 days after the credit has been received in your 360imprimir account. You will see the discount again in the shopping cart, as previously explained.

This campaign may or may not be combined with other campaigns. If combinable, this campaign will only refund the net amount of the shipping fee paid by the customer.

360imprimir reserves the right to modify the terms and conditions of this campaign without prior notice.

3.5.2. New Customer Discount

All new customers benefit from a promotional discount of $100.00 applicable to the purchase of a product priced at or above $250.00. It is not possible to combine multiple promotional campaigns. For this reason, when other promotional campaigns are running, the highest discount is automatically applied.

3.5.3. Loyalty Campaign

The Loyalty campaign consists of assigning a value of $50.00 pesos to the customer account for those customers who register on the website through the Loyalty campaign link shared by a previously registered customer. When a customer, who registered under the conditions described above, makes their first purchase, the amount of $100.00 pesos will be credited to the account of the customer who initially shared the registration link. When a value equal to or greater than $2,000.00 pesos is accumulated in the customer account through this campaign, the customer will have the possibility to request a refund of the total value. The amount will be available through a pre-paid card at the customer's request. The card will be sent to the customer's address, and it is necessary to send all identification information requested by 360imprimir when requesting the refund.

3.5.5. Other Campaigns

This information is subject to change and may be superseded by other active campaigns.

IV. Sales Conditions - Shipping and Returns Policy
4.1 Order Cancellation

Once a purchase process is complete, the products cannot be modified nor the order canceled. Due to the fact that we deal with 100% customized products and with the objective of guaranteeing delivery within short timeframes, orders proceed immediately to production, making changes or cancellations impossible.

However, 360imprimir reserves the right to cancel an order for a free or promotional product if any identifying information is false or questionable (name, email address, billing address, shipping address, phone number, User's payment card number).

4.2. Returns

360imprimir is committed to fully reprinting your order as you previewed it in the editor, safeguarding against minor color variations that are characteristic of offset printing, spelling errors, content errors, or other errors for which the user is responsible.

360imprimir strives to ensure 100% customer satisfaction. However, in the event of damage to or defect in the order, we commit to reprinting it within a short period, at no additional cost to the customer, or, alternatively, to refunding the monetary value that the customer paid at the time of the order. In such cases, the customer must send an email regarding the order to [email protected], within 14 days of receiving their product. A digital image of the product must be attached. The refund of your order can thus be processed once we receive your communication. 360imprimir assures you that the total amount used for the purchase of the product, including shipping costs, will be refunded within a maximum period of 30 days after your contact.

4.3 Prices

The prices of products are clearly described on the website and are in Pesos. Prices and products are subject to change at the company's discretion. 360imprimir may occasionally offer promotional discounts. The User must accept the conditions of the promotion to obtain the discount and agrees not to use more than one discount per item, unless such use is expressly permitted by 360imprimir.

4.4. Shipping

Ownership and risk of loss for all products ordered by you will first transfer to the shipping distributor and then to you upon your signature acknowledging receipt of your order. Customer purchases are subject to 360imprimir's shipping and return policy, meaning that 360imprimir reserves the right to cancel any product order for any reason, including orders that may violate the intellectual property rights of third parties, by notifying the purchaser of the order cancellation.

We offer three production timelines based on the urgency of each order:

  • Up to 6 business days (base price);
  • Up to 2 business days (+ 3% of the price of the product, minimum of $43.66);
  • 0 business hours (+ 15% of the price of the product, minimum of $109.74);

To this production time, you must add the distribution time, according to the postal code of the delivery address you indicate to us.

4.5. Shipping Costs

The shipping cost will vary depending on the package weight and urgency. We consider the production location and the customer's postal code as the basis for calculation. To calculate the shipping amount and delivery time, add your products to the cart, proceed to the next page, and enter the delivery address.

We would like to inform you that the delivery time is calculated from 2:00 p.m. each business day (our production closing time).

4.6 Payment

Payments may be made by Credit or Debit Card. The price of any product will be the price presented to you on the date and time the order was placed. Furthermore, the User must ensure that all data provided at the time of placing the order is correct and that the credit/debit card they will use has sufficient funds to cover the cost of their order. 360imprimir reserves the right to obtain validation of the credit/debit card before processing any order. The contract is only valid when the amount has been received and confirmed by 360imprimir. We reserve the right to reject any order placed by the User.

We assure you that the entire payment process is carried out with complete security.

4.7 Returns/Reshipments

If your order arrives damaged or defective, you must return it to 360imprimir within 30 days. If the User does not comply with the aforementioned period, 360imprimir reserves the right to charge for the shipping of the new order.

4.8. Correction of Errors and Inaccuracies

360imprimir reserves the right to correct any error, inaccuracy, or omission, and to change or update information at any time without prior notice (even after the User has placed an order). Please note that such errors, inaccuracies, or omissions may relate to product descriptions, pricing, and/or availability. 360imprimir also reserves the right to limit the quantities of products (even after the User has submitted a request) for any reason, including without limitation, if the product violates any of the terms of this agreement.

If a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information received from partners regarding a product, 360imprimir reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.

360imprimir reserves the right to reject or cancel orders, even after they have been confirmed and charged to the customer. Should a purchase be canceled after the User has been charged, 360imprimir will promptly issue a credit to the User's credit card account or refund the amount in the same manner in which the purchase was made. If 360imprimir has overcharged for any product, the User will be refunded the difference between the amount charged and the correct price of the product in question.

4.9 Billing

The customer will receive their invoice via their email account once the payment has been received and confirmed by 360imprimir.

The invoice will also be available for download through the 360imprimir customer account on the website www.360imprimir.com.mx.

V. Governing Law

The seller of the products and services offered and sold on this website is Imprimir360, S. de R.L. de C.V., a company duly established under the current laws of Mexico, with its headquarters in Mexico City.

360imprimir is a company belonging to the Binary Subject group, S.A., a commercial entity under Portuguese law, with registered address in Portugal, Hipólito Center Park, Fracción F, 2 A, Bairro Arenes, 2560-628, Torres Vedras, registered with the Commercial Registry under legal entity number 509980422. All issues related to the protection, violation, or illegal use of copyrighted materials shall be addressed and resolved based on copyright laws in Mexico. All other matters pertaining to the access or use of this website shall be resolved based on Mexican law. Any legal action or proceeding concerning the outcome of the access or use of this website must be brought in Mexico. As a User of this site, you agree to submit to the jurisdiction of the courts of Mexico and accept that Mexican jurisdiction is appropriate for such legal action or proceeding. The User warrants that they will not claim Mexican courts as inadequate forums to resolve any legal action or proceeding involving 360imprimir.